Not to doubt you, but there are a bunch of load errors the on screenshot you posted. Its possible that there is something wrong on her end, or possibly yours. Talk to support and find out whats going on. If they dont respond or they dont give you and adequate answer, then talk to CCBill. Computer problems happen, and it might not be her fault.
Also, after an old thread was dug up last week, I think I can speak for everyone when I say we dont need another SO AND SO IS A FRAUD thread.