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Peter

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Once again, I can't get to members area
« on: November 28, 2010, 03:42:44 PM »
A few months ago, somehow I was locked out of the members area and the situation got straightened out. I don'y know why but it's now happened again. Whoever is in charge of these things, please fix it up. In the meantime, I can't get to my gallery, Peter's Paradise, let alone update it.
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gonZo

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Re: Once again, I can't get to members area
« Reply #1 on: November 28, 2010, 03:46:02 PM »
Peter, I've sent you a PM about this issue.
« Last Edit: November 28, 2010, 03:55:48 PM by gonZo »
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Peter

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Re: Once again, I can't get to members area
« Reply #2 on: December 04, 2010, 08:06:24 PM »
GonZo, thanks for your PM and interest but I still can't get to the members area. I sent Matt and Gabe emails nearly a week ago but nothing has happened yet.

I can see the pictures of my gallery at the BEA gallery system that's used to update galleries and did an experiment finding out that I can still update the gallery but I won't update it until I'm back in the members area which I hope is soon.


Peter, they just gave us a new email address for customer support: http://membershiphelp.com/
Just send a copy of one of your earlier emails to that address, and see if it helps. Please let us know if the problem persists.
« Last Edit: December 05, 2010, 07:45:32 AM by gonZo »
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Brugwine

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Re: Once again, I can't get to members area
« Reply #3 on: December 04, 2010, 10:38:46 PM »
i can't get in to members area myself I'd like to know why

Pal says: I wish that it weren't so, but posting about those problems here, while earning much-deserved sympathy from users and mods, doesn't actually insure that anyone 'in power' will ever know of your problem, let alone try to get it fixed. Though I wouldn't advise holding one's breath, Matt recently shared this link for the reporting of such problems:

http://membershiphelp.com/
« Last Edit: December 04, 2010, 10:41:59 PM by Palomine »
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Peter

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Re: Once again, I can't get to members area
« Reply #4 on: December 06, 2010, 04:41:57 PM »
My problem is now solved. I thank everyone who was involved in trying to help and getting it fixed up. Maybe someone can help Brugwine.
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gonZo

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Re: Once again, I can't get to members area
« Reply #5 on: December 06, 2010, 05:39:11 PM »
Glad to hear it. Thanks for letting us know.
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Peter

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Re: Once again, I can't get to members area
« Reply #6 on: December 06, 2010, 07:14:00 PM »
Thanks again, gonZo, for taking an interest in this.
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ROOSTR

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Re: Once again, I can't get to members area
« Reply #7 on: December 29, 2010, 03:17:32 AM »
@GONZO,
PLEASE CAN YOU HELP ME FIX MY ACCOUNT TO LOG INTO THE MEMBERS AREA.
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gonZo

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Re: Once again, I can't get to members area
« Reply #8 on: December 29, 2010, 09:01:14 AM »
Sorry Roostr, I can't do anything about membership accounts. Please go to http://membershiphelp.com/ and ask for help there. You can also send email to [email protected] and explain the problem to them.
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Shara

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Re: Once again, I can't get to members area
« Reply #9 on: December 29, 2010, 01:02:16 PM »
Quote from: ROOSTR on December 29, 2010, 03:17:32 AM
@GONZO,
PLEASE CAN YOU HELP ME FIX MY ACCOUNT TO LOG INTO THE MEMBERS AREA.
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Palomine

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Re: Once again, I can't get to members area
« Reply #10 on: December 29, 2010, 02:33:42 PM »
Quote from: ROOSTR on December 29, 2010, 03:17:32 AM
@GONZO,
PLEASE CAN YOU HELP ME FIX MY ACCOUNT TO LOG INTO THE MEMBERS AREA.

Roostr, I've relayed your request to customercare, but you have to be your own best advocate in obtaining support for paysite accounts. Please use the contact info gonZo provided below and be patient and persistent: you have a right to get what you've paid for, but you should be considerate of the human beings on the other end (of the support line) too. Thanks and good luck! :)
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AgentDee

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Re: Once again, I can't get to members area
« Reply #11 on: December 29, 2010, 06:14:41 PM »
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ROOSTR

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Re: Once again, I can't get to members area
« Reply #12 on: January 01, 2011, 03:51:47 PM »
I still can not get to the members area, i did everything you guys said.

Pal replies: Sorry to hear that Roostr. Forum moderators have no control over membership/paysite issues... all we can do is offer suggestions. As you've tried all that, please use the links below to contact CustomerCare via email, private message or phone. Best of luck... be patient and I'm sure you'll get it worked out. :)
« Last Edit: January 01, 2011, 09:51:13 PM by Palomine »
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