I feel sure it was a live chat - it had that feel. I think there is just some capacity limit at Chloe's site and if you don't get logged in early enough, this is what happens. But at least you can see the pictures, rather than just getting locked out - I appreciate that. I understand the problems some people have with the limited technology of Chloe's web site, like the low res videos. They frustrate me too, but I find them tolerable. The lady herself is magnificent and more than makes up for it as far as I'm concerned.