Gentlemen;
My name is Lawrence, and I am Project Manager for The SCORE Group (TSG)
which runs www.Sarennasworld.com and www.Tiffany-towers.com.
On behalf of TSG, I would like to apologize for the password problems you
experienced on both sites last week. The problems you experienced were
directly related to our inability to verify payments by members on any of
our sites. Unfortunately, on Wednesday, January 9, 2002, our transaction
processor, iBill, lost functionality in all its customer service processes,
including payment verifications. This essentially crippled our ability to
rectify any technical issues experienced by our members because we could not
even verify that the requests were from legitimate members.
After four grueling days, the issues have been resolved by iBill, and
starting on Saturday, January 12, 2002, TSG worked hard to enable access for
all its members, including members of www.Sarennasworld.com and www.Tiffany-towers.com.
Again, I apologize for the inconvenience this has caused our valued members.
We look forward to serving you in the future.
Lawrence
Project Manager
The SCORE Group